* Payment Processing: Your security is important to us, therefore we use Paypal, the leader in online secure payment, as our payment processor. Via their secure webserver you can pay by debit, credit card or instant bank transfer. Please always keep a copy of payment receipts in case of queries.
* Overseas Customers: We can only accept payment via Paypal from overseas customers and all payments must be made in GBP.
* Customs Fees - Customers are responsible for any customs fees or any other fees charged by government in their respective country in addition to the shipping fee. We are unable to predict which shipments will be assessed for fees or the amount of the fee that might be charged. Please check customs regulations in your country.
* UK Customers: Can pay by Paypal, cheque or postal order but we do reserve the right to dispatch goods only after cheque payments have cleared, which can take up to 7 working days.
* VAT - At present Begin-Again is not VAT registered therefore all prices have been calculated without the addition/inclusion of VAT or any other sales tax. There is nothing to be gained for us or you by us registering for VAT until we have too.
* Stock: Every effort is made to keep stock level information accurate at all times but in the event of an item being out of stock you will be notified and you be will given a choice of whether you wish to wait for additional stock to be obtained or have a refund. (Stock levels can been seen on the main detail page of a product.)
* Customer Service: Your queries, comments and feedback are important to us and we will reply personally as soon as possible, normally within 24 hours.
* We use Royal Mail to deliver our parcels and always send first class, but due to the nature of our products, please allow up to 28 days for delivery. We will keep you posted as to the progress of your order.
Returns Policy
At Begin-Again we want you to be delighted every time you shop with us.
* In the event of any of your purchases being faulty or damaged on arrival we are happy to accept returns and either give you a full refund or send a replacement product.
* Please email us before returning items at: Enquiries@Begin-Again.co.uk
* Faulty or damaged items must be returned within 14 days in the original packaging and a certificate of postage or other applicable insurance must be obtained when items are returned. If returned items go missing in the post a refund will not be given, you will have to claim compensation from Royal Mail.
* By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven days of the day after the date the item is delivered.
If items had tags these must still be attached and goods must be in a clean and saleable condition when returned.
Please note we cannot accept items back that have been used, in the interests of hygiene.
Items must be returned within 14 days and a certificate of postage at least must be obtained when items are returned so that if they get lost in the post you can claim.
If items are over £34 in value then you will need to return them using the Special Delivery service to be insured against loss. The buyer pays return postage. Refunds will be given once the item has been received.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Begin-Again's relationship with you in relation to this website.
The term 'Begin-Again' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· You may not create a link to this website from another website or document without Begin-Again's prior written consent.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
This privacy policy sets out how www.Begin-Again.co.uk uses and protects any information that you give Begin-Again when you use this website.
Begin-Again is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Begin-Again may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 July 2009.
What we collect
We may collect the following information:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Enquiries@Begin-Again.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by Begin-Again and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Begin-Again. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Begin-Again takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Basically, we want you to feel safe, secure and confident about shopping with us and we will do everything in our power to ensure that. :0)
Complaints or queries will be dealt with professionally, courteously and promptly.
Any complaints will be handled quickly and with sensitivity, and will only be considered resolved when you are satisfied.
